Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@vitalbandofficial.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@vitalbandofficial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vitalbandofficial.com.
Refund & Satisfaction Policy
At VitalBand, every song is created specifically for you based on your personal story. Because of the custom and digital nature of our product, our policy is slightly different from physical goods — but we’re committed to making sure you love your song.
Order Changes & Cancellations
Because we begin working on your song shortly after your order is placed:
- You may request changes or cancel your order within 12 hours of purchase
- After this time, your order may already be in production and cannot be cancelled
To request a change or cancellation, contact us at:
send@writtenforyouofficial.com
Our Satisfaction Promise
Your song is personal — and we want you to love it.
If your final song:
- Does not reflect the details you submitted, or
- Misses key elements of your story
We will review and revise your song at no additional cost.
We’re committed to working with you to get it right.
Revisions
If you’re not fully satisfied, you may request a revision within 7 days of receiving your song.
Please include:
- What you’d like changed
- Any additional details or clarification
We’ll do our best to refine your song so it better matches your vision.
Refunds
Due to the personalized and digital nature of our product, we generally do not offer refunds once a song has been delivered.
However, refunds may be considered if:
- Your order has not yet entered production, or
- There was a clear failure to deliver the service as described
Each case is reviewed individually to ensure fairness.
Delivery Issues
If you have not received your song within the promised timeframe, please contact us at:
send@writtenforyouofficial.com
We will investigate immediately and ensure your order is completed.
Duplicate or Accidental Orders
If you accidentally placed multiple orders, please contact us as soon as possible. We’ll do our best to resolve the issue before production begins.
Contact Us
For any questions, concerns, or requests, you can reach us anytime at: